Frequently Asked Questions

Call to Book / Within 24 hours
We have a "call to book" on any room less than 24 hours away.  While we will endeavour to accommodate last minute bookings, this will depend on the availability of staff.  Please pre-book your room in advance when ever possible.

10:00 - 21:00 Monday to Saturday
9:00 - 22:00 Sunday

Rushden Escape Rooms
40a Newton Road
NN10 0HD Rushden

Yes you can add players even on the day you play.

Just turn up and let the game-master know you have extra players with you, they will be happy to take the additional payment at the venue.

The best way to enquire about same day bookings is to call 01933 696243.  Please be aware that if we do not have staff available we will be unable to take same day bookings.

Whilst we will do our best to accommodate a last minute booking it may not always be possible. 

We allow bookings to be made up to 12 hours in advance mon-fri and up to 3 hours in advance on weekends. 

If you wish to book within 3 hours of booking time slot please be aware that this may not be possible even if the slot is showing as available under the call to book option.  This is because we are a small business and it's not possible for us to pay our team to be on site without a team to look after so they will be allowed to finish for the day and go home if it's quiet. 

In some situations we may be able to offer a time slot "off the schedule" but this does also mean we may not be able to fit you in on this day and for that we apologise and hope you will still join us on another occasion

For less urgent questions, please email us on and we will respond swiftly!

No.  We design and build our own rooms, so the game experience you have with us will be unique.

Firstly - search! Rooms have a combination of physical, logical and numerical problems.  Teamwork is essential to escape but most importantly - HAVE FUN!

Please arrive 10 minutes early for the briefing.  Check each room's page for details - but we have 60 min and 75 min rooms available.

Yes.  Even if there are only 2 of you, no-one else can join that game time.

The rooms have off-set timings to aid customer flow through the reception.  However, if you would like to book multiple rooms at once we are happy to adjust the timings as much as possible so that rooms start at the same time.  Please simply email and we will organise as required:

It is absolutely safe and not scary at all.  There is only one room within a room that is locked (via a magnetic lock) where you have an emergency exit button.  ALL other rooms (or rooms within rooms) are NOT LOCKED and you could exit at will.  Each room is ranked by us for the intended difficulty of the challenge.

Yes.  Each team will be photographed with their escape time and entered onto the board.

Yes, every couple of years.  Please leave your email address if you would like to be notified.

We recommend 8+, but wouldn't restrict anyone from having a go. 

Children under 16 need to be accompanied by a fully paying adult in the room.

Yes.  There is plenty of space for parking on site and it's FREE.

The rooms are themed but not restrictive, and contain an emergency exit, or in the case of rooms based on an Objective rather than escaping, the door isn't locked.

As a business we try to work with our customers, and we acknowledge that sometimes circumstances change. 

Where possible we will try and rearrange bookings for you at no charge, however if this is not possible, then a refund on the booking will be offered less an administrative charge on the transaction. 

We would advise all customers to allow as much notice as possible if they need to rearrange their booking. 

Short Notice Cancellations Due to the operating requirements, it is not possible to offer refunds on cancellations of less than 24 hours' notice of the start time of the booked room.

I will do my utmost to accommodate any problems and therefore cancellations, however there are business issues that I am sure customers appreciate - for example having to staff rooms and rotas in particular, but also slots not being available for other bookings and cost of receiving payments themselves.  I have tried to develop the most accommodating policy: Any booking cancelled with 4 + weeks notice, a full refund will be offered.  Any booking cancelled with 1 + week notice will be charged £5 to cover costs, with the balance being returned.  Any booking cancelled with 24 + hours notice will be charged the minimum room cost of £14 per person, The balance will be returned.  Any booking cancelled with less than 24 hours notice, or a team who do not turn up will be offered no refund.  Obviously in extreme circumstances and as always at the managers discretion we may be able to be more accommodating.  I trust customers appreciate the desire to be flexible while understanding the costs and issues we face in the event of cancellations.  Please note we have large time-slots for each booking to try to minimise problems with traffic or early / late arrivals.

I hope it would be clear that we will not accept abusive language or behaviour towards staff - either on the phone or in person.  If this was to occur we reserve the right to reject your custom and/or eject you from the premises.

Escape Rooms are one hour or longer, live-action games for teams of two or more.  The goal is to solve puzzles, find clues, and unlock the secrets of the room before the time runs out.

Anyone! Whether a team of friends, family, colleagues or hens/stags, we accommodate for all.

There's no right or wrong way to play an escape room, but here's some tips and tricks to keep in mind: You will never need outside knowledge all the answers can be found within the room.  Search nice and thoroughly! You never know where we might be hiding a key or a clue.  All codes will open only one lock, all keys will only open one lock.  Once you're done with it, feel free to leave it in the lock so you know you won't need to use it again.  Communicate!

Absolutely.  We can tailor the rooms for deaf teams and all clues are typed onto a screen in the room.

We are open: Monday - Saturday: 10am to 9pm (last room starts at 8 pm), Sunday: 9am to 10pm (last room starts at 9pm).